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Before your dive into any property service, it’s natural to have a few questions. Our team is here to answer them. Below you’ll find a few of the most common conversations we have with clients. Don’t see your question here? Give us a call or send us an email! We love to chat about your upcoming exterior cleaning service!

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Roof Washing Questions

A routine roof washing service is one of the most effective ways to invest in your property. But it also requires some background knowledge on why this service is so important.

  • What are those black streaks on my roof?
    They aren’t just stains - they’re actually a type of bacteria called Gloeocapsa Magma.
  • Why is this bacteria on my roof?
    It feeds on the composite material in your shingles. As it eats away at your shingles, it grows. Hence those ugly black streaks running down the length of your roof.
  • If I see black streaks, do I have to replace my roof?
    NO! Keep that 5-figure bill out of your bank account. Most of the time, a professional roof washing service will do the trick.
  • Do you use pressure washing or soft washing on my roof?
    Always soft washing. See below for more information on why this is vitally important.
Ad Astra SoftWash, LLC

Soft Washing & Pressure Washing Questions

In the exterior cleaning world, you’ll hear a few terms thrown around: pressure washing and soft washing are the most common. It’s important to differentiate these services and understand how they benefit your property:

  • What is pressure washing?
    Pressure washing cleans the affected surface by spraying water and cleaning product at a high PSI (pounds per square inch).
  • What is soft washing?
    Soft washing uses the same approach as pressure washing, but uses a minimal PSI. For this reason, it’s also often called “low pressure washing.”
  • What do you pressure wash?
    Durable hardscapes, such as concrete and asphalt.
  • What do you soft wash?
    Your roof and home exterior. They need a deep clean - but they shouldn’t be exposed to harsh pressures.
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